I have to admit that personas have been a tool I've not used since university, often siding with the critique that you want real people,...

If I was to list the top 3 questions that I get from trusts after they've implemented PSIRF, then this question would be up there! The...

I was lucky enough to be invited onto the All Systems Ergo podcast last month, and it was a great chance to reflect on some of the work...

In implementing PSIRF, one of the questions I get asked most frequently is 'how do we decide what our response to an incident is?'. Well,...

In early 2022 I, along with my good friend Donna Forsyth, were commissioned by NHS E to write the specification for what oversight would...

The System Usability Scale was originally developed by John Brooke in 1986, and provides a quick validated method for assessing the...

One of the most widely used, and effective tools in the HF practitioners toolbox is observation. Don't be fooled, this isn't always as...

I will be sharing a series of 'how to' posts, with the aim of sharing practitioner insights, tips, perhaps some shortcuts for our most...

This article discusses the development of a portal to improve the process and communication around referrals into specialist healthcare...

Whilst at Oxford, Lauren helped to build the Patient Safety Academy, as a means to linking the latest research with professional...

This recorded lecture from 2012 is always one that people say they've seen when they look me up - this sometimes makes me cringe (not...

This sits pride of place in the office, a reminder that the impact that we can have on any organisation, however daunting, is worth it....

This article, from way back in 2016, highlights the work Lauren did on improving the capture and trend analysis of vital signs data using...

The article, "Will human factors restore faith in the GMC?" published in the BMJ and written with Dawn Benson and Peter McCullough;...