Human Factors & PSIRF Education
Build safer healthcare systems with our training in human factors, safety investigations, and governance — including the full suite of NHS-approved PSIRF courses.
Book via NHS procurement or speak to our team.
Our courses are developed from years of frontline experience and national leadership in patient safety. Whether you need comprehensive investigator training, board-level oversight, or targeted support for operational teams, we'll help you find the right fit.
Not sure which course suits your needs? Contact us to discuss your organisation's requirements and we'll recommend the best approach.
PSIRF Patient Safety Incident Investigation Masterclass
A full-day workshop on leading patient safety incident investigations. Includes a worked example using an incident from your organisation, building on developing meaningful terms of reference, how to include those affected, options for data collection and writing meaningful actions. Best delivered face-to-face for maximum interaction, with online options available
PSIRF Fundamentals Training
All the essentials of PSIRF in one day. Designed for operational teams who need to understand PSIRF's implications for their work without committing to 3-day training.
Turning Learning into Action
Strong investigations need strong actions. We guide teams through developing safety actions using the NHS England Safety Action Development Guide and hierarchy of controls — moving beyond quick fixes to identify interventions that genuinely reduce risk.
PSIRF 3 Day Training
Our comprehensive 3-day course meets NHS England requirements 4a, 4b, and 4c — condensed from the standard 4-day format for efficiency. Day 1: Systems Approach to Learning from Patient Safety Incidents A systems approach is central to modern safety investigations, helping uncover contributing factors to incidents in healthcare. As chartered professionals, we are well-positioned to build capacity in applying these methods. Content: Beyond core curriculum, we include interactive exercises such as MDT systems-based discussions using real incidents relevant to participants’ organisations. This provides hands-on, simulated learning of systems methodology. Day 2: Engaging with Patients, Families, and Staff After Incidents Compassionate engagement is essential to reduce harm and enrich investigations. Excluding patients and staff can worsen trauma and hinder learning. Our decade of experience in this field equips us to deliver effective, credible training. Content: In addition to required topics, we share real-life examples to deepen understanding. We focus on systems that support inclusive, compassionate engagement and use personas to ensure diversity is embedded in discussions. Day 3: Oversight Training for Systems-Based Learning This session builds confidence in applying the Oversight Roles and Responsibilities document, which we co-authored with NHS England. It explores national context and prepares leaders to oversee PSIRF implementation. Content: Through interactive examples, we examine why oversight needed reform and what it means for provider systems. Participants assess how their current processes align with PSIRF and consider implications for meetings, assurance structures, and cross-organisational oversight. Suggested attendees: Subject matter experts within the organisation
Half Day Oversight of PSIRF for Board Members
Focused training for executives and board members responsible for PSIRF oversight. As co-authors of the NHS England Oversight Roles and Responsibilities document, we bring unparalleled insight into its background, intentions, and practical application.
PSIRF Governance Coaching
Monthly coaching sessions tailored to your team's PSIRF and governance challenges. We work to your schedule, bringing fresh perspectives to your current investigations — from compassionate engagement strategies to navigating complex findings.
NHS E Approved PSIRF Courses
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Systems approach to learning from patient safety incidents
For all learning response leads.
Training to support the development of core understanding and application of systems-based patient safety incident response throughout the healthcare system - in line with NHS guidance, based upon national and internationally recognised good practice.
Engaging with patients, families, and staff following a patient safety incident
For all engagement leads. Training to support the development of expertise in engaging and involving patients, families, carers, and staff affected by patient safety incidents, in line with NHS guidance, based upon national and internationally recognised good practice.
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