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PSIRF Education

As an NHS England approved provider, we offer courses covering the full range of topics required for the new Patient Safety Incident Response Framework (PSIRF) implementation. Our Education focus is always interactive in nature, and the teaching is delivered using workshop methods. 

We are the only providers who were commissioned by NHS England to develop the Oversight framework as part of PSIRF. 

We have a wealth of experience in the field of healthcare safety and are dedicated to helping healthcare professionals develop their practice.

For courses for your organisation, get in touch here for a quote

For individuals, please see our online courses with links to book through Eventbrite. 

4a

Systems approach to learning from patient safety incidents

For all learning response leads & those in oversight roles

 

Training to support the development of core understanding and application of systems-based patient safety incident response throughout the healthcare system - in line with NHS guidance, based upon national and internationally recognised good practice.

 

General content:

  • Purpose of patient safety incident response

  • Introduction to complex systems, system thinking and human factors

  • Just culture

  • Improvement science and developing system improvement plans

 

Response techniques:

  • Interviewing and asking questions

  • Conducting observations, understanding work as done

  • Systems frameworks

  • Patient Safety Incident Investigation

  • Learning response planning

  • Analysis

  • Report writing

 

4b

Systems approach to learning from patient safety incidents: Oversight training

Training to support the development of expert understanding and oversight of systems-based patient safety incident response throughout the healthcare system - in line with NHS guidance, based upon national and internationally recognised good practice.

 

Content:

  • Effective oversight and supporting processes related to incident response

  • Maintaining an open, transparent and improvement focused culture

  • Patient safety incident investigation (PSII) commissioning and planning

  • Complex investigations spanning different organisational, care setting, and stakeholder boundaries

4c

Engaging with patients, families, and staff following a patient safety incident training

For: All engagement leads & those in PSIRF oversight roles

Training to support the development of expertise in engaging and involving patients, families, carers, and staff affected by patient safety incidents, in line with NHS guidance, based upon national and internationally recognised good practice. 

 

Content:

  • Duty of Candour regulations

  • Being open and apologising

  • Effective communication including dealing with conflict and difficult conversations

  • Engaging with patients, families, carers, and staff following a patient safety incident

  • Effective involvement of those affected by a patent safety incident throughout the incident response process to ensure a thorough and richer learning response

 

5

System Leadership

More information available soon!

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