WE ARE SPECIALISTS IN
HEALTHCARE HUMAN FACTORS
Healthcare is complex, and some projects need a little extra help to see them through.
No matter what part of healthcare you’re in, we’ll work with you to understand, evaluate and improve services that aren’t doing well, all with an eye on the ultimate goal of improved patient safety and culture.
We’re experts in designing and implementing complex interventions, especially those involving new technologies.
Expertise
We 'get' healthcare
With combined experience in health and social care of over 70 years, our understanding of the complexity and reality of healthcare can inform and accelerate your project.
Evaluation
We evaluate your heatlhcare system
Want to understand if your new hospital will work, if the technology will integrate well, or the process is safe? We have the tools to help you understand that.
Influence
A seat at the table
We are privileged to be Trustees of the Clinical Human Factors Group, have written policy documents for NHS E, and be part of National Consultation. Our knowledge is up to date and we can ensure yours is too.
Enthusiasm
We're passionate about Human Factors
We love talking about human factors - often with a cup of tea in hand! Large or small audiences, we love education, and have a range of courses available or can develop one bespoke for your needs
International Ergonomics Association
Human Factors is..."Understanding the interactions among humans and other elements of a system, and the applied theory, principles, data and methods to design in order to optimise human well-being and overall system performance"
"The real benefit to us has been Lauren's willingness to deliver bespoke training to our staff, working alongside members of the safety team, to review and develop our supporting documentation and processes.
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There has been so much more than simple training delivery, and it's your personalised approach that stands out for me. Your personal passion for improving quality of health service patient safety incident investigation is clear and shines through, alongside your professionalism."
- Dr. Ruth O'Dowd
NCIC Associate Medical Director
Most enjoyable and informative. Teachers were kind, engaged and engaging, honest, knowledgeable. They know their stuff.
Course participant
"Lauren has an unerring knack for taking a complex situation, identifying the issues at the heart of it and presenting actionable advice in a clear and persuasive way that gets buy in from frontline staff and senior management alike."
- Dr. Tim Bonnici
Intensive Care Consultant, UCLH
"Lauren's background knowledge and understanding of the challenges of the workforce have been really valuable. Having her as a fresh pair of independent eyes we hope will be really useful if her very valid and insightful points can be incorporated into designs and plans."​
- Dr. Katherine Piccinelli
Paediatrician, and participant in Future Systems Programme at West Suffolk NHS Trust
Very good training, Steve is a great presenter, had engaged all in conversations and done it in a very pleasant way.