What We Do
We are the UK's leading provider of Human Factors expertise in Healthcare. Our Chartered HF professionals have experience of working within the full range of healthcare spaces, with the addition of expertise in teaching and evaluation. Our healthcare experts all have training in Human Factors, and bring experience of senior positions in healthcare. The services we offer use that unique range of experience to offer you expertise on hand to solve your organisational challenges. Because experience matters when the system is complex, and healthcare is always complex.
Hospital Evaluation and Design
Whether you're planning a new hospital or refining an existing space, Human Factors analysis helps ensure your design decisions are evidence-based and aligned with Health Building Notes where required.
We support clinical teams in identifying and articulating their needs — even when those needs aren't fully understood. By working closely with architects and healthcare staff, we help create environments that truly support safe, effective care for patients and staff alike.
Healthcare IT Implementation
Implementing IT into healthcare is difficult to get right and risky to get wrong. Human Factors analysis can help you understand and describe the key clinical pathways that are needed within the IT solution. We work with NHS England's Digital Clinical Safety Standards where the analysis we complete will help develop the safety case for implementation.
Presentations & Education
Our faculty includes lecturers with years of experience from multiple high esteem universities including University of Oxford. Whether a guest lecture for an hour, a facilitated workshop, or a bespoke course, we have a wealth of education offers. As an approved provider of PSIRF education programmes, we have a broad range of offerings to meet that need. Find out more on our Education Page.
PSIRF Governance Reviews
Implementing PSIRF isn’t just about ticking boxes — it’s about building a more compassionate culture of learning, safety, and accountability. Embedding PSIRF effectively across your organisation requires structured governance, consistent oversight, and tailored support. We have developed Silver, Gold and Platinum packages, to help your organisation elevate it's governance to the highest level. Download our packages below to see how we can help you, and get in touch to book a free consultation.
PSIRF Standards:
How is your organisation doing?
We have created an easy to use scorecard, designed to help governance teams and patient safety leads understand their PSIRF implementation work. Answer the questions and it will give you a detailed report, mapping your organisations PSIRF work against section 1 of the PSIRF standards.
What's the quality of your PSII like?
Take our PSII Evaluation to find out how you can improve
We have created this scorecard to explore the aspects of conducting the best PSII learning response and where to target improvement efforts. Answer the questions, without needing to enter any details about your PSII to receive a detailed report on 4 areas: Engagement & involvement of those affected, Scope & methods, Findings and Improvement.
WHO WE WORK WITH
In all organisations, we're working with clinical teams, to understand and help solve problems. We help by bringing our expertise direct to you, through working alongside your teams, or in taught sessions.
Case Studies
Implementing new EPR system
IT Design Usability
North Cumbria Integrated Care NHS Trust are implementing a new Electronic Patient Record. We are working with them to develop their safety case for implementation. We are taking a structured human factors approach to studying the clinical processes, and then assessing the new EPR in simulation to understand where the greatest improvements in clinical care will be, and where there are any risks that need mitigation.
British Red Cross
PSIRF Governance Oversight
The British Red Cross are implementing PSIRF in their organisation and came to us to provide their PSIRF training. We were delighted to work with them to review their PSIRF plan, provide guidance on implementation as well as deliver the training. We wish them all the best on their PSIRF implementation journey
Shrewsbury & Telford NHS Trust
Mentoring Expertise Input
Lauren has joined the Patient Safety team at SaTH NHS Trust to help build on the initiative to improve processes and culture within the Trust. This makes SaTH one of the few NHS trusts in the UK to employ Chartered Human Factors Specialists as part of their safety teams. We are currently developing our Patient Safety Strategy, so watch this space!
PSIRF Education customers
PSIRF Education Investigation
We have worked with over 30 Trusts to deliver PSIRF education. We develop and iteratively improve the content for each provider based on experience. We have worked in all major healthcare settings and include some examples of providers that we have worked with here:
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NHS trusts including University Hospitals Birmingham & Barts Health NHS Trust
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Ambulance Trusts including West Midlands Ambulance Service, and North East Ambulance Service
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Mental Health Providers including Tavistock and Portman, Nottinghamshire Healthcare and West London NHS Trust
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Integrated Care Boards & Regional Teams including Birmingham and Solihull ICB and NHS London Regional team
NHS England
Oversight PSIRF Investigation
Working with Donna Forsyth, we have designed the new oversight specification to support the implementation of the Patient Safety Incident Response Framework (PSIRF). We spoke to patients, families, clinical teams, provider boards and Integrated Care Boards. This specification brings in a new, different approach to overseeing learning from investigation in our NHS.
Oxford Academic Health Science Network
Evaluation Design Insights
Lauren has worked on a number of programs within the Oxford AHSN. These have included analysis of large cohorts of data to provide insights into staff experience, co-designing new ways of providing occupational health and wellbeing support, and designing new ways of capturing data across the network.
