A Systems Approach to Learning from Patient Safety Incidents
Online Interactive Course
Our team brings extensive experience across clinical practice, governance, and leadership roles throughout the NHS. We understand the challenges you face because we've worked in your world—which is why we've transformed the "Systems Approach to Learning from Patient Safety Incidents" training—a core PSIRF requirement—into an engaging, interactive online course you can complete virtually, at your own pace. We design courses we'd want to attend ourselves: practical, relevant, and immediately applicable to your role, without needing to leave your desk.
A PSIRF Course for Practitioners
Our team brings extensive experience across clinical practice, governance, and leadership roles throughout the NHS. We understand the challenges you face because we've worked in your world—and we design courses we'd want to attend ourselves: practical, relevant, and immediately applicable to your role.
Healthcare settings have distinct needs, both in the types of incidents, and external bodies involved. We've developed tailored examples across environments, from acute to mental health, community to independent and charity, to reflect your specific context, minimizing the gap between theory and practical application.
We've facilitated numerous learning responses and MDT Systems Reviews, bringing the practical nuance and problem-solving approaches that emerge from real facilitation experience. This ensures the course addresses the actual challenges you'll face.
We authored the NHS England specification on oversight roles and responsibilities, giving us deep insight into the PSIRF framework. This course aligns with national guidance to ensure your learning is coherent and directly applicable to your organisation.
Learning Experience
We've designed this learning experience by drawing on our extensive work with healthcare professionals across various specialties and settings. Through ongoing dialogue and feedback, we've learned how busy clinicians prefer to learn—and we've built those insights directly into the structure, pacing, and content of this program. The result is a learning experience shaped by the real-world needs and preferences of practitioners like you.
Your Lesson Journey
Master the systems approach, one lesson at a time
Our interactive course takes you through the essential elements of Learning from Patient Safety Incidents. Each lesson is crafted to deepen your understanding and give you practical tools you can use immediately in your role.
After this course, you'll be able to....
Navigate PSIRF principles with confidence
Understand how the PSIRF principles interact, delivering a learning-focused culture that prioritises both patient safety and staff wellbeing.
Apply Systems Thinking to Break the Blame Cycle
Move beyond individual fault-finding by analysing incidents through a systems lens, understanding how to describe and evidence the real-world trade-offs healthcare professionals face daily.
Conduct Compassionate, Effective Investigations
Lead patient safety responses, from learning responses to patient safety incident investigations using proven methods that uncover genuine insights while supporting everyone involved.
Turn Learning into Lasting Safety Improvements
Develop strong, sustainable actions using evidence-based frameworks like the hierarchy of risk controls and IFACEs tool, then communicate findings effectively to any audience while keeping the patient voice central.
​​If you want to explore how this course will help you navigate PSIRF, break blame cycles, conduct compassionate investigations, and create lasting change, we're happy to talk it through. Get in touch—no pressure, just conversation.
Get the full picture
Download our complete course syllabus to explore the lesson-by-lesson breakdown, meet your faculty, and see exactly how this interactive learning experience will build your confidence with PSIRF. Everything you need to decide if this course is right for you—in one detailed guide.